heropoker.com is committed to responsible gambling. Our company seeks to surpass mere compliance with applicable legislation and guidelines provided by the remote gambling authorities and continue to be a socially responsible remote gambling operator. Remote gambling is a legitimate form of entertainment that is experienced by millions of players worldwide. For most players remote gambling is an enjoyable experience, however, the reality must be accepted that a small percentage of players engaging in remote gambling might be underage or might have a problem with gambling taking over their life and finances.
Being a socially responsible company means taking caring of our players, means having a proactive approach about the problems that affect the community. This is why we have adopted and is fully committed to the strictest application and enforcement of the following policies:
We require new customers to declare that they are of lawful age in their respective jurisdiction and at least 18 years old. We further pursue reasonable measures to verify this, should we have a suspicion of a false declaration or minors attempting to use our services. In this respect, if we have a suspicion to this extent, we reserve the right to suspend an account and request proof of identity and age from the player to verify compliance with this policy.
Furthermore, to ensure that minors do not play on our site, we require the name, address and birth date of all our customers upon sign up; information that is declared by the customer to be truthful and accurate.
We also ensure that all advertising, sponsorship and promotional activity is not targeted at minors.
We do not allow anybody under the age of 18 to use our services. This policy is in full compliance and exceeds the requirements of the rules and regulations of the remote gambling authority who oversees and licenses our operation.
We pledge to do all we can but we need your help also:
Compulsive gambling does not benefit us. We strive to have a safe, fun environment on our site. Compulsive gamblers are a problem for their families, friends and their lives, creating an unstable, unsafe environment.
We are committed to detecting and reducing compulsive gambling. We have a system to track player’s activities, and we are constantly working to design and enforce controls designed to limit gambling patterns that are out of control.
While the majority of people do gamble within their means, for some, it can spiral out of control. We strive not only to identify compulsive gamblers, but also help them address their problem and prevent other players from becoming compulsive gamblers.
In order to help you keep control, we would like you to remember the following:
We follow the guidelines of institutions dedicated to addressing the social impact of gambling. To help players gamble responsibly, we commit to work with these institutions to develop responsible policies and practices. In addition, we encourage the following:
Online gambling is a form of entertainment and it is essential for players to understand that if gambling has placed a burden on your life either financially or emotionally, we suggest you ask yourself the following 20 questions:
Most compulsive gamblers will answer yes to at least seven of these questions. If you would like to seek professional advice, please seek help.
We want to increase the standards in our target territories, hence we are self-imposing standards of utmost responsibility, integrity, transparency, legitimacy and awareness. We work to raise the bar of integrity worldwide because we believe that operating at the highest standards benefits everyone.
We believe that we are only as good as our customers’ perception of us. Therefore, the highest level of integrity is the only standard by which we can operate to have our customers have that perception of us.
We adheres to all laws in its jurisdiction pertaining to fund transactions, and additionally we abides by accepted fund transaction standards of internationally recognized processing entities.
We are committed to prompt payment of customers.
At heropoker.com, our highest priority is customer satisfaction. That's why you can contact us in a various number of ways through our Customer Support Department is available 24 hours a day, seven days a week to offer technical support, aid in dispute resolution, and answer your questions.